Cancellation and Refund Policy

Last updated: 10 October 2026

Free trial

The free trial costs nothing and needs no payment details, so there is nothing to cancel or refund.

Cancelling your subscription

• You can cancel at any time. Cancelling stops future renewals.
• How: email dragonenterprisesgroup@gmail.com from the email address you subscribed with, with the subject “Cancel subscription”. We will cancel it and confirm by email, normally within 2 business days.
• To avoid being charged for the next month, please send your request at least 2 business days before your renewal date.
• After cancelling, you keep full access until the end of the month you have already paid for.

Refunds

Because MarginLens is a digital service that is available to use as soon as you pay, we do not refund a month that has already been paid for, except in these cases:

• Duplicate charge: you were charged more than once for the same month.
• Payment taken but access not activated: your payment succeeded but your subscription did not become active, and we could not fix it.
• Charged after cancelling: you were charged after we had confirmed your cancellation.

To request a refund, email dragonenterprisesgroup@gmail.com within 7 days of the charge, with the email address you subscribed with and the payment reference from your Razorpay receipt or bank message.

How refunds are paid

We review refund requests within 5 business days. Approved refunds are returned to the original payment method through Razorpay. After we initiate a refund, your bank or card issuer typically takes 5 to 7 working days to show it.

Not refundable

• Change of mind after the month's access has started
• Unused days in a month that has been paid for
• Charges you did not cancel before the renewal date

Failed payments

If a renewal payment fails, you are not charged for that attempt. Your access may be paused until a successful payment is made.

Questions? Contact us.